Crisis Management
Textbook for Public Health Services
by Heidrun Böhm; Detlef Cwojdzinski; Ulrike Grote; Kalle Heitkötter; Christine Knauer; Ingrid Möller; Guido Pukropski; Julia Sasse; Tanja Schmidt; Ute Siering; Karlin Stark; Katrin Steul; Peter Tinnemann. Editors: Ute Teichert; Peter Tinnemann.
Last Updated: 2022-03-04
Created: 2021-03-07
Language: English
Created by: Simon Worthington
Front matter
Front Matter
Title page
Pre-release v1.0
Publication details
About us
Funding
Open access
Copyright notice and licence
Help us to improve the textbook
Sustainability and further development
Method
How the textbook was produced
Disclaimer
Authors
Acknowledgements and thanks
Chapters
Definitions
Outbreak
Endemic
Epidemic
Pandemic
Operational planning
Objectives of successful operational planning
Risk assessment
Scenario-specific communication
Alert system
Notification channels
Management structure
Actors and tasks
Measures to be taken in an emergency
Logistics and coordination
Resources
Checklists for emergencies
Working in teams
Importance of a work/crisis team
Organisation & management of teams
The overall political responsibility component
The operational-tactical component
Official regulation DV 100 'Leadership and command in emergency operations'
The administrative-organisational component
Cooperation between the teams
The crisis team in the public health office
Crisis management at the level of the supreme regional authorities
Modus operandi in the team
Functions and tasks in the crisis team
Communications
Risk communication
Crisis communication
Press and media work
Direct communication – Internet, hotline, social media & apps
Specialist communication
Responsibility and documentation
Scenarios – CBRN
Introduction
B scenarios (synonymous with biological emergencies)
C-R/N scenarios
B scenarios
Various B scenarios
Risk assessment
Measures
Containment
Protection of vulnerable groups
Mitigation
Situation-specific communication
Alert system, notification channels
Management structure
Actors and tasks
Resources
Staff
Personal protective equipment (PPE)
Packaging materials for samples
Other resources
Outpatient care
Hospital allocation, inpatient care
Toolbox
Technical measures
Diagnostics
Occupational safety and health/personal protective equipment
Basics
Personal protective equipment (PPE)
Respiratory protection
Eye protection
Hand hygiene
Need for protective equipment
Surveillance
Protective disinfection measures
Protective measures
Post-exposure prophylaxis
Isolation/quarantine
The practical aspects of isolation measures
Logistical measures
Patient transport by the emergency services
Transport of infectious persons
Decontamination of contaminated persons
Transport capacities in a crisis
Patient isolation and transportation, transport of highly infectious patients
Samples
Sampling
Transport of samples
Who is responsible
Classification
Packaging instructions
Emergency transport
Measures to minimise contact
Therapy and vaccination strategy
Handling of corpses
High number of deceased
Contagious corpses
Disposal management
Back matter
Annex - Abbreviations
Annex - Checklist for public health offices in crisis mode
Alerts
Rules for access to public health office
Organisation
Human resources
Team leadership
Situation reports
Infrastructure (rooms, technology)
Organisation
Technical content, FAQs
Staffing of hotline
Annex – Checklist for infrastructure and resources in the crisis team
Rooms
IT equipment
Telephone and fax
Office equipment/technology
Materials
Templates
Annex – Checklist as a planning guide for public health offices
Coordination
Risk management
HR management
Communications
Outbreak investigation
Advice
REGULATORY TASKS
Annex – Checklist as a planning guide for hospitals
Background
Preparatory measures
Organisational measures to ensure inpatient care
HR management
Stockpiling/management strategy for rapid procurement in case of an incident
Inform and train staff
Measures for personal protection
Equipment of treatment units
Organisation
Hygiene measures in the hospital
Annex – Checklist for communications
Selecting the form of communication
Content-related preparation
Press release
Checklist – press conference
Invitation
Cordons/restrictions on access
Press room
Support for journalists
Regular press briefings
Annex – Template for mission diary
Annex – Template for checklist format
Checklist – TITLE (template for checklist format)
Why do I need checklists?
How do I create a checklist?
Annex – Websites
Websites
Crisis management
Bibliography
Communications
Toolbox